Knowledge base
Knowledge base
The Knowledge base is your business's wiki inside ATRAY. You create text pages, organized in a tree, covering what your customers usually ask: catalog, prices, delivery times, return policy, opening hours, frequently asked questions.
It serves two purposes at the same time.
1. Feed the AI agent
When you turn the knowledge base on for an agent, it starts answering customers based on what's written here, instead of improvising. Price changed? Edit the page, and the agent's answer changes with it - without touching its instructions.
2. Publish a help center
Each page can be marked as public. A public page gets its own link, which you can share with anyone: customers, team, partners. Whoever opens the link doesn't need to log in.
Private pages stay visible only to your account (and to the AI agent).
This help center you're reading is built exactly like that, in ATRAY's own knowledge base.
How to create
- Open Knowledge base in the menu.
- Click New page, give it a title and write the content.
- The text supports simple formatting: headings, bold, lists, links and quotes.
- To publish, mark the page as public and copy the link.
You can nest pages (one page inside another) to organize them by topic, and use search to find any passage.
What to write first
If you're just starting, write these four pages - they're the ones that cut down repeat questions the most:
- what you sell and how much it costs;
- delivery times and options;
- payment methods;
- exchanges, returns and warranty.